Privacy Policy & Terms and Conditions

Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, date of birth, address, email address, and phone number.
• Health and Medical Information: Information you provide when scheduling appointments or requesting care, including details related to your physical condition, treatment history, or insurance.
• Contact and Communication Data: Messages, inquiries, and correspondence you submit through our website contact form or via email.
• Technical and Usage Data: IP address, browser type, operating system, and pages visited on our website, collected automatically through cookies and tracking technologies.

How Information Is Used

We use the information we collect to:

• Schedule and manage appointments
• Communicate with you regarding your care, billing, and administrative matters
• Respond to your inquiries and requests
• Improve our website and services
• Comply with applicable legal and regulatory requirements
• Send appointment reminders and care coordination messages via SMS, where you have provided consent

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Text Messaging & Mobile Data Compliance

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We do not share mobile information, including SMS opt-in data and consent, with third parties for marketing or promotional purposes.

We may share your information only in the following circumstances:

• Service Providers: With third-party vendors and service providers who assist in operating our practice (such as scheduling platforms or billing services) and who are bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or applicable regulation.
• Healthcare Operations: As permitted by applicable healthcare laws in the Commonwealth of Pennsylvania and applicable federal regulations.

We do not partner with advertising networks or share personal data with marketing organizations.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP
• Contact us to ask questions or raise concerns about how your data is used

To exercise any of these rights, contact us at gong.chen@duvelahealth.com or (610) 835-3095.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure; however, we take your privacy seriously and take steps to protect your information consistent with applicable law.

Use Restrictions

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Reproduce, distribute, modify, or create derivative works from any content on this website without prior written permission
• Attempt to gain unauthorized access to any portion of the website or its related systems
• Transmit any harmful, offensive, or disruptive content through any communication channel associated with this website
• Use automated tools to scrape, harvest, or collect information from this website

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and service descriptions, is the property of Duvela Physical Therapy, LLC or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for informational convenience only. Duvela Physical Therapy, LLC does not endorse, control, or assume responsibility for the content, privacy practices, or accuracy of any third-party website. You access third-party links at your own risk.

Termination

We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we determine violates these Terms or is otherwise harmful to us, other users, or third parties.

Governing Law

These Terms and your use of this website are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Commonwealth of Pennsylvania.

Changes to Terms

We may update these Terms and our Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.