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Privacy Policy & Terms and Conditions
Duvela Physical Therapy, LLC
Effective Date: June 8, 2026Privacy Policy
Duvela Physical Therapy, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information you provide when visiting our website at https://duvelahealth.com or when communicating with our practice.Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, date of birth, address, email address, and phone number.
Health and Medical Information: Information you provide when scheduling appointments or requesting care, including details related to your physical condition, treatment history, or insurance.
Contact and Communication Data: Messages, inquiries, and correspondence you submit through our website contact form or via email.
Technical and Usage Data: IP address, browser type, operating system, and pages visited on our website, collected automatically through cookies and tracking technologies.How Information Is Used
We use the information we collect to:Schedule and manage appointments
Communicate with you regarding your care, billing, and administrative matters
Respond to your inquiries and requests
Improve our website and services
Comply with applicable legal and regulatory requirements
Send appointment reminders and care coordination messages via SMS, where you have provided consentCookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.
Types of Cookies We Use:Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across third-party websites or serve targeted advertising.Text Messaging & Mobile Data Compliance
SMS Program Description
Duvela Physical Therapy, LLC operates an SMS program for care coordination purposes only. This program is used to send appointment reminders and administrative and billing-related communications to patients who have provided consent. We do not send marketing or promotional messages via SMS.
Opt-In
To receive SMS messages from Duvela Physical Therapy, LLC, you must opt in by checking the designated consent checkbox on our website contact or intake form. Consent to receive text messages is not a condition of receiving care or services.
Opt-Out
Reply STOP to opt out. Reply HELP for help. You may also contact us directly at (610) 835-3095 or [email protected] to request removal from our SMS list.
Message Frequency
Message frequency may vary.
Message and Data Rates
Message and data rates may apply. Please contact your wireless carrier for details regarding your plan.
Carrier Disclaimer
Duvela Physical Therapy, LLC is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.
Age Restriction
Our SMS program is intended for individuals 18 years of age or older. By opting in to receive text messages, you confirm that you are at least 18 years old.
Links to Privacy Policy
Our full Privacy Policy, including information about how we handle your personal data, is available at https://duvelahealth.com.
Required Compliance Statement
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We do not share mobile information, including SMS opt-in data and consent, with third parties for marketing or promotional purposes.
We may share your information only in the following circumstances:Service Providers: With third-party vendors and service providers who assist in operating our practice (such as scheduling platforms or billing services) and who are bound by confidentiality agreements.
Legal Compliance: When required by law, court order, or applicable regulation.
Healthcare Operations: As permitted by applicable healthcare laws in the Commonwealth of Pennsylvania and applicable federal regulations.We do not partner with advertising networks or share personal data with marketing organizations.Your Rights
You have the right to:Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Opt out of SMS communications at any time by replying STOP
Contact us to ask questions or raise concerns about how your data is usedTo exercise any of these rights, contact us at [email protected] or (610) 835-3095.Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure; however, we take your privacy seriously and take steps to protect your information consistent with applicable law.Terms & Conditions of Use
Effective Date: June 8, 2026
These Terms & Conditions ("Terms") govern your access to and use of the website located at https://duvelahealth.com, owned and operated by Duvela Physical Therapy, LLC. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use the site.
These Terms do not constitute a provider-patient relationship and do not replace the advice of a licensed healthcare professional.Use Restrictions
You agree not to:Use the website for any unlawful purpose or in violation of any applicable laws
Reproduce, distribute, modify, or create derivative works from any content on this website without prior written permission
Attempt to gain unauthorized access to any portion of the website or its related systems
Transmit any harmful, offensive, or disruptive content through any communication channel associated with this website
Use automated tools to scrape, harvest, or collect information from this websiteIntellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and service descriptions, is the property of Duvela Physical Therapy, LLC or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use is prohibited.Third-Party Links
Our website may contain links to third-party websites. These links are provided for informational convenience only. Duvela Physical Therapy, LLC does not endorse, control, or assume responsibility for the content, privacy practices, or accuracy of any third-party website. You access third-party links at your own risk.Termination
We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we determine violates these Terms or is otherwise harmful to us, other users, or third parties.Governing Law
These Terms and your use of this website are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Commonwealth of Pennsylvania.Changes to Terms
We may update these Terms and our Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.Contact Information
Duvela Physical Therapy, LLC
712 N 2nd St
Philadelphia, PA 19123
Phone: (610) 835-3095
Email: [email protected]
Website: https://duvelahealth.com